Acceptable Use Policy

Keep it on the platform

All communication happens on Arcstone, where it can be safeguarded and leaves an auditable record that protects the child and the tutor alike. This is the rule we enforce most strictly, because moving off-platform is how children are put at risk.

• Do not share or ask for personal contact details — personal phone numbers, personal email, home address, or social-media handles.
• Do not move lessons or messages to WhatsApp, personal email, social media, or any other channel outside Arcstone.
• Do not arrange or suggest meeting a student in person.
• Do not ask another user to contact you, or a child, outside Arcstone for any reason.

Treat people with respect

Everyone here is entitled to a safe, respectful experience.

• No harassment, bullying, intimidation, or threats of any kind.
• No discriminatory, hateful, or demeaning language about anyone.
• No sexual language, advances, or content — this is a platform used by children.
• Do not impersonate anyone else or misrepresent who you are.

In the video room

Lessons happen live on camera, so a few extra rules keep them safe.

• Do not record a lesson without the clear consent of everyone in it — and never record a child covertly.
• Be suitably dressed and in an appropriate, non-private space, as you would be in a classroom.
• Only share screens, files, and worksheets that are relevant and appropriate for the lesson.
• A parent or carer is always welcome to be present or nearby.

Content you must never post or share

Some content is banned outright. Sharing any of the first two will be reported to the authorities, not just actioned on the platform.

• Any sexual, abusive, or exploitative content involving a child.
• Anything illegal, or that promotes terrorism, extremism, or serious violence.
• Someone else’s personal information shared without their consent.
• Spam, scams, malware, or content that infringes someone else’s copyright.

Your account

Accounts are personal and adult-held.

• Children do not hold their own accounts — a parent or guardian manages the account and is responsible for its use.
• Keep your login details secure and do not share your account with anyone else.
• Give accurate information and keep it up to date.
• Do not create a new account to get around a suspension or removal.

If the rules are broken

For ordinary breaches we act in proportion, usually in this order:

These rules also reflect our responsibilities under the Online Safety Act 2023 to keep the service safe, particularly for children. To report a safety concern, contact the Designated Safeguarding Lead at admin@arcstonetutors.co.uk. For anything else, email admin@arcstonetutors.co.uk.